At feellovest.com, we are committed to providing our customers with high-quality products. However, due to the personal nature of our products, we do not offer returns or exchanges unless there is a product quality issue or we are responsible for an error.

This policy outlines the terms and conditions governing returns and refunds for items bought on our website.

1. Eligibility for Returns and Refunds:

– Defective Product: If the item you received is damaged or defective, you may be eligible for a return or refund. This includes manufacturing defects and quality issues.
– Incorrect Product: If the item you received does not match the item you ordered, we will assist you with a return or exchange.

2. Return Process:

– To return an item, please contact our Customer Service team at info@feellovest.com and provide your order number, reason for return, and any relevant product photos.
– Our team will assess your request and provide a return address and, if necessary, a return shipping label.

3. Return Requirements:

– The item must be in its original condition, including all tags and packaging. – For safety and hygiene reasons, products must not show any signs of wear, use, or damage. We reserve the right to refuse returns if the product does not meet these conditions.

4. Refund Process:

– Once we confirm that the product matches the buyer’s description, we will process the refund within 1-2 business days. The refund will be credited to your original payment account. Please note that the time it takes for the refund to be credited to your account depends on your card issuer and typically takes 7-15 days.

5. Return Fees: There are no additional

– processing fees for returns. If the return is due to our fault, such as an incorrect item or quality issue, we will provide a full refund, including return shipping.

6. Return Charges

– If you wish to cancel your order before it ships, please contact us immediately. Once the item has shipped, our standard return policy will apply.

7. Contact Us:

– If you have any questions or need further assistance regarding returns and refunds, please contact our Customer Support team at info@feellovest.com.

Note: fengjiajun.com reserves the right to update and modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these policies.

Email: support@fengjiajun.com